> For the complete documentation index, see [llms.txt](https://docs.hablla.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp.md).

# WhatsApp

{% embed url="<https://youtu.be/VcFpp6TJVN4?si=QudIj_iNJo66ZfTk>" %}

## Set up WhatsApp on Hablla

After verifying your **Meta Business Manager (BM)**, you can set up the **Official WhatsApp** on Hablla.\
This integration is essential for your company to use **WhatsApp Business API** officially and securely.

***

### Prerequisites

Before starting the setup, make sure that:

* Your **BM is verified** or in the process of verification.
* You have access to your company's official website with the CNPJ in the footer.
* The **WhatsApp display name** matches exactly the company name verified in the BM.

> ⚠️ If the name is different, you will need a website that proves the relationship between the displayed name and the company's legal name.

***

### Step by step to configure

1. **Access the WhatsApp panel on Hablla**
   * In the settings menu, click on **WhatsApp**.
   * Choose the option **Create new account**.
2. **Create a new profile**
   * Provide the **account name** (this name will be used only within your BM).
   * Set the **WhatsApp display name**:
     * This name must represent your company exactly.
     * If the BM is under “Hablla Serviços Digitais Ltda”, the WhatsApp must follow the same rule.
3. **Website validation**
   * To confirm verification, it is necessary to have an **company website active**.
   * The website footer must contain:
     * Full company name.
     * Valid CNPJ.
   * Example:

     ```
     This website belongs to Empresa X Serviços Digitais Ltda. | CNPJ: 00.000.000/0000-00
     ```
4. **Proceed to Meta verification**
   * Hablla will automatically connect your account to the **Meta Business Manager**.
   * Meta will check if the name, CNPJ and domain are consistent.

***

### Display Name

The name shown on WhatsApp must:

* Clearly represent your company.
* Be aligned with the company's legal name registered in the BM.
* Be visible on your official website.

> Example: if your company's legal name is **Hablla Serviços Digitais Ltda**, the display name can be “Hablla”.\
> If you want to use “Habllando”, you need to have a site h**abllando.com.br** linked and validated.

***

### Summary

Setting up Official WhatsApp on Hablla ensures:

* Direct integration with Meta's official API.
* Validation of the company's name and brand.
* Security and reliability in the use of WhatsApp Business.

***

📌 **Practical tip**: make sure your website contains the company's legal name and CNPJ in the footer. This speeds up approval with Meta and prevents rejections in the process.


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