Groups

Groups allow you to organize conversations and bring collaborators together for internal communication and support management.

How to create a group

1. Go to the menu Chat.

2. Click on the option Groups.

3. Select the icon + to create a new group.

1. Enter the group name.

2. Click Send to finish creating it.

Configuring the group

After creating the group, click on the icon Group Information (letter "i"icon) to access the settings.

On this screen, you can:

• Change the group name;

• Set a description to make it easier to identify;

• Add or remove group members.

Use in flows

If the group is used in platform automations, enable the option flow_visible.

When this setting is enabled, the group will be available for selection in flow actions, allowing its use in automations and routing.

Group statistics

In the upper-right corner of the screen, click Statistics to view the group's performance indicators.

The available information includes:

• Average response time;

• Average wait time;

• Total messages received;

• Number of group participants;

• General summary of the support provided.

These metrics help track productivity, interaction volume, and group performance, making it easier to analyze operations.