Dashboard
View tasks, service interactions, opportunities and tickets in one place. Hablla's Dashboard centralizes indicators and daily priorities.
The Hablla Dashboard is the starting point of your journey within the platform. It is the first screen shown when you log in and was designed to be an operation overview panel. There you will find a summary of the main information that helps track productivity, team engagement and progress of activities without having to navigate through different modules.
On the Dashboard, you will have access to:
Team feed with announcements and internal updates.
Today's tasks, listing specific activities assigned to you.
Task indicators, which show progress, productivity and time efficiency.
Support indicators, with SLA, satisfaction and resolution metrics.
Commercial opportunities, detailing the sales funnel in real time.
Support tickets, which present the health of technical requests.
This screen is constantly updated by our team to reflect improvements in the user experience. Therefore, some metrics may change position, be renamed or even discontinued. The goal is always to provide a clear and useful view for your routine.
Team Feed
The Team Feed is a quick communication area. It concentrates:
Notices and announcements made by managers or by the Hablla team.
System updates, such as improvements and maintenance.
General messages to keep all users informed.
👉 Think of it as a digital bulletin board to ensure team alignment without relying only on emails or external groups.
Today's Tasks
Here appear the activities assigned directly to you, with defined deadlines and times.
Each task is listed objectively (e.g.: “Call Marcus at 12pm”).
When you complete it, just mark it as finished to keep your indicators updated.
This section is essential for those who want to organize the day without getting lost among multiple channels and commitments.
👉 This area is especially useful for professionals who handle many daily interactions, as it centralizes everything in a single panel.
Task Indicators
The tasks block goes beyond a simple list. It provides productivity and efficiency metrics:
Types of pending and completed tasks: organizes by calls, emails, meetings, chats or other categories.
Overall summary: shows the percentage of completed, pending and overdue tasks, allowing you to understand the status of your workflow.
Total time spent x planned time: helps identify whether the actual effort is aligned with what was planned.
Rescheduling rate: calculates the percentage of activities that needed to be rescheduled.
Time utilization efficiency: measures overall productivity in completing tasks.
👉 This set of indicators is important for managers to monitor team performance and for each user to understand where they can improve their time management.
Service Indicators
The service panel shows how the quality and speed of response to the customer. Here you will find:
Ongoing services: how many customers are being served at the moment.
Services completed in the period: total resolved in a specific interval.
Average time to first response: a critical indicator for SLA (Service Level Agreement).
Average service time: helps identify bottlenecks in longer interactions.
CSAT (Customer Satisfaction Score): measures the customer's level of satisfaction with the received service.
FCR (First Contact Resolution): percentage of cases resolved on the first contact, without the need for follow-up.
👉 This data is essential for Customer Experience (CX) teams to evaluate support efficiency and ensure a smoother customer experience.
Opportunity Indicators
This area is focused on sales funnel management. On the Dashboard, you can view:
In progress: number and financial value of ongoing negotiations.
Won: requests successfully converted, indicating new revenue.
Lost: requests that did not convert, with associated value.
Overdue: opportunities that have exceeded the expected deadline.
👉 With this data, commercial teams can monitor performance and prioritize deals that require greater attention.
Ticket Indicators
The Tickets represent the technical support area or handling of more complex requests. Here the following are displayed:
Overdue tickets
Tickets in progress
Completed tickets
Canceled tickets
👉 This panel allows you to monitor the health of support and identify bottlenecks that may compromise the customer experience.
Summary
The Hablla Dashboard is not just a numbers panel. It was designed to offer a panoramic view of your business in real time, helping you to:
Organize your day with clarity.
Measure your productivity and that of the team.
Track services and customer satisfaction.
Monitor commercial opportunities and support tickets.
With it, you always start the day knowing exactly where you are and what you need to do to move forward.
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