> For the complete documentation index, see [llms.txt](https://docs.hablla.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hablla.com/hablla-docs-en/hablla/settings.md). # Settings - [Creating Your Account](https://docs.hablla.com/hablla-docs-en/hablla/settings/creating-your-account.md): Create your free Hablla account and access the Studio. Fill in your details, verify your email, and start exploring all available modules. - [Verifying your BM on Meta](https://docs.hablla.com/hablla-docs-en/hablla/settings/verifying-your-bm-on-meta.md): Meta BM verification is mandatory to use Official WhatsApp. Learn how to start and complete the process within Business Manager. - [Workspace](https://docs.hablla.com/hablla-docs-en/hablla/settings/workspace.md): View tasks, support tickets, opportunities, and tickets in one place. The Hablla Dashboard centralizes indicators and the day's priorities. - [Team](https://docs.hablla.com/hablla-docs-en/hablla/settings/team.md): Add members to your Hablla Workspace, invite by email, define permissions, and ensure secure, collaborative access for your team. - [Departments](https://docs.hablla.com/hablla-docs-en/hablla/settings/departments.md): Organize support in Hablla with Departments: define teams, hours, SLAs, and transfer conversations to humans efficiently and in a structured way. - [How to configure Departments within Hablla](https://docs.hablla.com/hablla-docs-en/hablla/settings/departments/how-to-configure-departments-within-hablla.md) - [Connections and Integrations](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations.md) - [WhatsApp](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp.md): Set up Official WhatsApp in Hablla with a verified BM, correct display name, and validated website to ensure secure integration approved by Meta. - [Step by Step](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/step-by-step.md) - [How to create WhatsApp templates](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/how-to-create-whatsapp-templates.md) - [How to create an inbound flow on WhatsApp](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/how-to-create-an-inbound-flow-on-whatsapp.md) - [Templates - Message Templates](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/templates-message-templates.md): Create and manage message templates on WhatsApp: Marketing, Utility, and Authentication. Use templates approved by Meta to engage, notify, and authenticate. - [WhatsApp Window Reports](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/whatsapp-window-reports.md): Export WhatsApp reports in Hablla as CSV, XLSX, or JSON. Analyze campaigns, integrate data into BI, and keep records organized for audits. - [How to perform the migration to BSP](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/how-to-perform-the-migration-to-bsp.md) - [Facebook](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/facebook.md) - [Instagram](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/instagram.md) - [Telegram](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/telegram.md): COMING SOON. Need this documentation? Contact our support and request it. - [Email](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/email.md) - [Creating an Email Template](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/email/creating-an-email-template.md) - [Phone](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/phone.md) - [Quick Replies](https://docs.hablla.com/hablla-docs-en/hablla/settings/quick-replies.md): Create and use Quick Replies in Hablla to speed up human support, standardize messages, reduce errors, and increase team productivity. - [Repository (RPO)](https://docs.hablla.com/hablla-docs-en/hablla/settings/repository-rpo.md): Coming soon - [Permissions](https://docs.hablla.com/hablla-docs-en/hablla/settings/permissions.md): Manage permissions in Hablla: define user and administrator profiles or create custom access to ensure security, organization, and control. - [Reasons for support](https://docs.hablla.com/hablla-docs-en/hablla/settings/reasons-for-support.md): Reasons are used to identify and standardize the actions performed on the platform, such as closing, archiving, transfers, status changes, and CRM movements. - [Business Hours](https://docs.hablla.com/hablla-docs-en/hablla/settings/business-hours.md) - [Distribution queue](https://docs.hablla.com/hablla-docs-en/hablla/settings/distribution-queue.md) - [Tags](https://docs.hablla.com/hablla-docs-en/hablla/settings/tags.md): Tags are used to classify and organize support interactions, making it easier to identify topics, segment conversations, create filters, and generate reports. - [Domains](https://docs.hablla.com/hablla-docs-en/hablla/settings/domains.md) - [Credentials](https://docs.hablla.com/hablla-docs-en/hablla/settings/credentials.md) - [Custom Fields](https://docs.hablla.com/hablla-docs-en/hablla/settings/custom-fields.md) - [Calendar](https://docs.hablla.com/hablla-docs-en/hablla/settings/calendar.md): Create and manage calendars to organize support, events, and team availability. - [SLA Configuration](https://docs.hablla.com/hablla-docs-en/hablla/settings/sla-configuration.md): SLA (Service Level Agreement) means Service Level Agreement. In the context of support, it represents the commitment to time and quality made when opening a ticket or requesting support. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.hablla.com/hablla-docs-en/hablla/settings.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. 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