> For the complete documentation index, see [llms.txt](https://docs.hablla.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hablla.com/hablla-docs-en/hablla/settings.md). # Settings - [Creating Your Account](https://docs.hablla.com/hablla-docs-en/hablla/settings/creating-your-account.md): Create your free Hablla account and access Studio. Fill in your details, verify your email, and start exploring all available modules. - [Verifying your BM in Meta](https://docs.hablla.com/hablla-docs-en/hablla/settings/verifying-your-bm-in-meta.md): Meta BM verification is required to use Official WhatsApp. Learn how to start and complete the process within Business Manager. - [Temporary Access](https://docs.hablla.com/hablla-docs-en/hablla/settings/temporary-access.md) - [Calendar](https://docs.hablla.com/hablla-docs-en/hablla/settings/calendar.md): Create and manage calendars to organize support cases, events, and team availability. - [Grouped Calendars](https://docs.hablla.com/hablla-docs-en/hablla/settings/grouped-calendars.md) - [Word Filtering](https://docs.hablla.com/hablla-docs-en/hablla/settings/word-filtering.md) - [Custom Fields](https://docs.hablla.com/hablla-docs-en/hablla/settings/custom-fields.md) - [Connections and Integrations](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations.md): Understand the Connections and Integrations section of Hablla: where you connect your company's service channels and centralize all messages in a single environment. - [WhatsApp](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp.md): Set up Official WhatsApp in Hablla with a verified BM, correct display name, and validated website to ensure a secure integration approved by Meta. - [Step by Step](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/step-by-step.md) - [How to create WhatsApp templates](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/how-to-create-whatsapp-templates.md) - [How to create an inbound flow on WhatsApp](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/how-to-create-an-inbound-flow-on-whatsapp.md) - [Templates - Message Templates](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/templates-message-templates.md): Create and manage WhatsApp message templates: Marketing, Utility, and Authentication. Use Meta-approved templates to engage, notify, and authenticate. - [WhatsApp Window Reports](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/whatsapp-window-reports.md): Export WhatsApp reports in Hablla as CSV, XLSX, or JSON. Analyze campaigns, integrate data into BI, and keep organized records for audits. - [How to perform the migration to BSP](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/how-to-perform-the-migration-to-bsp.md) - [Facebook](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/facebook.md) - [Instagram](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/instagram.md) - [Telegram](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/telegram.md): COMING SOON. Need this documentation? Contact our support and request it. - [Email](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/email.md) - [Creating an Email Template](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/email/creating-an-email-template.md) - [Phone](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/phone.md) - [Webchat](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/webchat.md): Learn about Hablla's Webchat channel: what it is, how search mode identifies each visitor on your site, and which visual customization options are available. - [How to create your Webchat connection](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/webchat/how-to-create-your-webchat-connection.md): Step-by-step guide to creating the Webchat connection in Hablla: new connection, additional settings, and activation of the integration script on your website. - [How to test your webchat locally](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/webchat/how-to-test-your-webchat-locally.md): Test Hablla's Webchat before publishing: build an HTML file in VS Code, insert the integration script, and view the widget with the Live Server extension. - [How to find the ID generated by Webchat in the browser](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/webchat/how-to-find-the-id-generated-by-webchat-in-the-browser.md): Find the ID generated by Webchat in the browser's Local Storage and understand how it maintains conversation persistence and user recognition. - [How to disable Webchat on a website without touching the code](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/webchat/como-desativar-o-webchat-em-um-site-sem-mexer-no-codigo.md): Lost access to the site where Webchat is installed? Create a new credential and replace the connection credential so the widget stops being displayed. - [How to delete a Webchat connection](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/webchat/como-excluir-uma-conexao-de-webchat.md): Permanently delete a Webchat connection from your Hablla, confirming deletion with the keyword requested by the system. - [Credentials](https://docs.hablla.com/hablla-docs-en/hablla/settings/credentials.md) - [Domains](https://docs.hablla.com/hablla-docs-en/hablla/settings/domains.md) - [Tags](https://docs.hablla.com/hablla-docs-en/hablla/settings/tags.md): Tags are used to classify and organize support cases, making it easier to identify topics, segment conversations, create filters, and generate reports. - [Holidays](https://docs.hablla.com/hablla-docs-en/hablla/settings/holidays.md) - [Distribution queue](https://docs.hablla.com/hablla-docs-en/hablla/settings/distribution-queue.md) - [SLA Management](https://docs.hablla.com/hablla-docs-en/hablla/settings/sla-management.md): SLA (Service Level Agreement) means Service Level Agreement. In the support context, it represents the time and quality commitment assumed when opening a ticket or requesting support. - [Business Hours](https://docs.hablla.com/hablla-docs-en/hablla/settings/business-hours.md) - [Support reasons](https://docs.hablla.com/hablla-docs-en/hablla/settings/support-reasons.md): Reasons are used to identify and standardize actions performed on the platform, such as closures, archiving, transfers, status changes, and CRM movements. - [Permissions](https://docs.hablla.com/hablla-docs-en/hablla/settings/permissions.md): Manage permissions in Hablla: define user and administrator profiles or create custom access to ensure security, organization, and control. - [Extensions](https://docs.hablla.com/hablla-docs-en/hablla/settings/extensions.md) - [Repository (RPO)](https://docs.hablla.com/hablla-docs-en/hablla/settings/repository-rpo.md): Coming soon - [Quick Replies](https://docs.hablla.com/hablla-docs-en/hablla/settings/quick-replies.md): Create and use Quick Replies in Hablla to speed up human support, standardize messages, reduce errors, and increase team productivity. - [Departments](https://docs.hablla.com/hablla-docs-en/hablla/settings/departments.md): Organize support in Hablla with Departments: define teams, schedules, SLAs, and transfer conversations to humans efficiently and structurally. - [How to configure Departments within Hablla](https://docs.hablla.com/hablla-docs-en/hablla/settings/departments/how-to-configure-departments-within-hablla.md) - [Team](https://docs.hablla.com/hablla-docs-en/hablla/settings/team.md): Add members to your Hablla Workspace, invite by email, define permissions, and ensure secure, collaborative access for your team. - [Workspace](https://docs.hablla.com/hablla-docs-en/hablla/settings/workspace.md): View tasks, support cases, opportunities, and tickets in one place. 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