> For the complete documentation index, see [llms.txt](https://docs.hablla.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hablla.com/hablla-docs-en/hablla.md).

# Hablla

- [Settings](https://docs.hablla.com/hablla-docs-en/hablla/settings.md)
- [Creating Your Account](https://docs.hablla.com/hablla-docs-en/hablla/settings/creating-your-account.md): Create your free Hablla account and access Studio. Fill in your details, verify your email, and start exploring all available modules.
- [Verifying your BM in Meta](https://docs.hablla.com/hablla-docs-en/hablla/settings/verifying-your-bm-in-meta.md): Meta BM verification is required to use Official WhatsApp. Learn how to start and complete the process within Business Manager.
- [Temporary Access](https://docs.hablla.com/hablla-docs-en/hablla/settings/temporary-access.md)
- [Calendar](https://docs.hablla.com/hablla-docs-en/hablla/settings/calendar.md): Create and manage calendars to organize support cases, events, and team availability.
- [Grouped Calendars](https://docs.hablla.com/hablla-docs-en/hablla/settings/grouped-calendars.md)
- [Word Filtering](https://docs.hablla.com/hablla-docs-en/hablla/settings/word-filtering.md)
- [Custom Fields](https://docs.hablla.com/hablla-docs-en/hablla/settings/custom-fields.md)
- [Connections and Integrations](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations.md): Understand the Connections and Integrations section of Hablla: where you connect your company's service channels and centralize all messages in a single environment.
- [WhatsApp](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp.md): Set up Official WhatsApp in Hablla with a verified BM, correct display name, and validated website to ensure a secure integration approved by Meta.
- [Step by Step](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/step-by-step.md)
- [How to create WhatsApp templates](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/how-to-create-whatsapp-templates.md)
- [How to create an inbound flow on WhatsApp](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/how-to-create-an-inbound-flow-on-whatsapp.md)
- [Templates - Message Templates](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/templates-message-templates.md): Create and manage WhatsApp message templates: Marketing, Utility, and Authentication. Use Meta-approved templates to engage, notify, and authenticate.
- [WhatsApp Window Reports](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/whatsapp-window-reports.md): Export WhatsApp reports in Hablla as CSV, XLSX, or JSON. Analyze campaigns, integrate data into BI, and keep organized records for audits.
- [How to perform the migration to BSP](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/whatsapp/how-to-perform-the-migration-to-bsp.md)
- [Facebook](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/facebook.md)
- [Instagram](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/instagram.md)
- [Telegram](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/telegram.md): COMING SOON. Need this documentation? Contact our support and request it.
- [Email](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/email.md)
- [Creating an Email Template](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/email/creating-an-email-template.md)
- [Phone](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/phone.md)
- [Webchat](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/webchat.md): Learn about Hablla's Webchat channel: what it is, how search mode identifies each visitor on your site, and which visual customization options are available.
- [How to create your Webchat connection](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/webchat/how-to-create-your-webchat-connection.md): Step-by-step guide to creating the Webchat connection in Hablla: new connection, additional settings, and activation of the integration script on your website.
- [How to test your webchat locally](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/webchat/how-to-test-your-webchat-locally.md): Test Hablla's Webchat before publishing: build an HTML file in VS Code, insert the integration script, and view the widget with the Live Server extension.
- [How to find the ID generated by Webchat in the browser](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/webchat/how-to-find-the-id-generated-by-webchat-in-the-browser.md): Find the ID generated by Webchat in the browser's Local Storage and understand how it maintains conversation persistence and user recognition.
- [How to disable Webchat on a website without touching the code](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/webchat/como-desativar-o-webchat-em-um-site-sem-mexer-no-codigo.md): Lost access to the site where Webchat is installed? Create a new credential and replace the connection credential so the widget stops being displayed.
- [How to delete a Webchat connection](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/webchat/como-excluir-uma-conexao-de-webchat.md): Permanently delete a Webchat connection from your Hablla, confirming deletion with the keyword requested by the system.
- [Credentials](https://docs.hablla.com/hablla-docs-en/hablla/settings/credentials.md)
- [Domains](https://docs.hablla.com/hablla-docs-en/hablla/settings/domains.md)
- [Tags](https://docs.hablla.com/hablla-docs-en/hablla/settings/tags.md): Tags are used to classify and organize support cases, making it easier to identify topics, segment conversations, create filters, and generate reports.
- [Holidays](https://docs.hablla.com/hablla-docs-en/hablla/settings/holidays.md)
- [Distribution queue](https://docs.hablla.com/hablla-docs-en/hablla/settings/distribution-queue.md)
- [SLA Management](https://docs.hablla.com/hablla-docs-en/hablla/settings/sla-management.md): SLA (Service Level Agreement) means Service Level Agreement. In the support context, it represents the time and quality commitment assumed when opening a ticket or requesting support.
- [Business Hours](https://docs.hablla.com/hablla-docs-en/hablla/settings/business-hours.md)
- [Support reasons](https://docs.hablla.com/hablla-docs-en/hablla/settings/support-reasons.md): Reasons are used to identify and standardize actions performed on the platform, such as closures, archiving, transfers, status changes, and CRM movements.
- [Permissions](https://docs.hablla.com/hablla-docs-en/hablla/settings/permissions.md): Manage permissions in Hablla: define user and administrator profiles or create custom access to ensure security, organization, and control.
- [Extensions](https://docs.hablla.com/hablla-docs-en/hablla/settings/extensions.md)
- [Repository (RPO)](https://docs.hablla.com/hablla-docs-en/hablla/settings/repository-rpo.md): Coming soon
- [Quick Replies](https://docs.hablla.com/hablla-docs-en/hablla/settings/quick-replies.md): Create and use Quick Replies in Hablla to speed up human support, standardize messages, reduce errors, and increase team productivity.
- [Departments](https://docs.hablla.com/hablla-docs-en/hablla/settings/departments.md): Organize support in Hablla with Departments: define teams, schedules, SLAs, and transfer conversations to humans efficiently and structurally.
- [How to configure Departments within Hablla](https://docs.hablla.com/hablla-docs-en/hablla/settings/departments/how-to-configure-departments-within-hablla.md)
- [Team](https://docs.hablla.com/hablla-docs-en/hablla/settings/team.md): Add members to your Hablla Workspace, invite by email, define permissions, and ensure secure, collaborative access for your team.
- [Workspace](https://docs.hablla.com/hablla-docs-en/hablla/settings/workspace.md): View tasks, support cases, opportunities, and tickets in one place. Hablla Dashboard centralizes the day's indicators and priorities.
- [Feed](https://docs.hablla.com/hablla-docs-en/hablla/feed.md): Hablla Feed brings together internal communication and social networks. Publish text, images, and videos, pin posts, schedule content, and reply to comments.
- [Dashboard](https://docs.hablla.com/hablla-docs-en/hablla/dashboard.md): View tasks, support cases, opportunities, and tickets in one place. Hablla Dashboard centralizes the day's indicators and priorities.
- [Marketing](https://docs.hablla.com/hablla-docs-en/hablla/marketing.md): Hablla's Marketing module integrates attraction, conversion, and relationship-building to generate predictable growth and conversational revenue.
- [SEO](https://docs.hablla.com/hablla-docs-en/hablla/marketing/seo.md): Upcoming Release
- [Form](https://docs.hablla.com/hablla-docs-en/hablla/marketing/form.md)
- [Landing Page](https://docs.hablla.com/hablla-docs-en/hablla/marketing/landing-page.md)
- [Short-Link](https://docs.hablla.com/hablla-docs-en/hablla/marketing/short-link.md): Short and smart links to track campaigns, generate QR Codes, and analyze results quickly.
- [Conversion](https://docs.hablla.com/hablla-docs-en/hablla/marketing/conversion.md)
- [Segmentation](https://docs.hablla.com/hablla-docs-en/hablla/marketing/segmentation.md): Group people or organizations with common characteristics to make filters, campaigns, automations, and analyses within the platform easier.
- [Hablla Tag Manager](https://docs.hablla.com/hablla-docs-en/hablla/marketing/hablla-tag-manager.md)
- [Link in Bio](https://docs.hablla.com/hablla-docs-en/hablla/marketing/link-in-bio.md)
- [Mass Sending (Campaign)](https://docs.hablla.com/hablla-docs-en/hablla/marketing/mass-sending-campaign.md)
- [Batch Flow Executions](https://docs.hablla.com/hablla-docs-en/hablla/marketing/batch-flow-executions.md)
- [Support](https://docs.hablla.com/hablla-docs-en/hablla/support.md)
- [Support history](https://docs.hablla.com/hablla-docs-en/hablla/support/support-history.md): Support case lists, reports, and dashboards.
- [How to Start a Support Case](https://docs.hablla.com/hablla-docs-en/hablla/support/how-to-start-a-support-case.md)
- [Bulk Support Transfer](https://docs.hablla.com/hablla-docs-en/hablla/support/bulk-support-transfer.md)
- [User level](https://docs.hablla.com/hablla-docs-en/hablla/support/bulk-support-transfer/user-level.md)
- [Administrator level](https://docs.hablla.com/hablla-docs-en/hablla/support/bulk-support-transfer/administrator-level.md)
- [Custom Permission](https://docs.hablla.com/hablla-docs-en/hablla/support/bulk-support-transfer/custom-permission.md)
- [How to close or archive a Support Case in Hablla](https://docs.hablla.com/hablla-docs-en/hablla/support/how-to-close-or-archive-a-support-case-in-hablla.md)
- [Bulk Support Closure](https://docs.hablla.com/hablla-docs-en/hablla/support/bulk-support-closure.md)
- [Knowledge Base](https://docs.hablla.com/hablla-docs-en/hablla/support/knowledge-base.md): The Knowledge Base allows AI to access specific information about the company's products, services, and processes, etc., using this content as a source to answer the questions
- [Autonomous agents](https://docs.hablla.com/hablla-docs-en/hablla/support/autonomous-agents.md): An autonomous agent is an intelligent system that operates independently to perform tasks. It can analyze context, make real-time decisions, and interact with users or systems
- [Lead qualification bot](https://docs.hablla.com/hablla-docs-en/hablla/support/lead-qualification-bot.md): Lead qualification makes it possible to automate the top of the funnel, communicating quickly and classifying according to need.
- [Sales](https://docs.hablla.com/hablla-docs-en/hablla/sales.md)
- [Products](https://docs.hablla.com/hablla-docs-en/hablla/sales/products.md): Manage your products with ease: adjust prices, images, and update information. Everything you need to keep your catalog updated and organized in one place.
- [Price Table](https://docs.hablla.com/hablla-docs-en/hablla/sales/price-table.md): Keep your price table always updated and organized. Adjust values, apply discounts, and make sure your information is always correct. Everything simply and practically in one place.
- [Payment terms](https://docs.hablla.com/hablla-docs-en/hablla/sales/payment-terms.md): Define the terms and conditions of payment for your products or services.
- [Invoices](https://docs.hablla.com/hablla-docs-en/hablla/sales/invoices.md): Import or register invoices in just a few clicks. Organization and practicality to keep your operation updated.
- [CRM automation](https://docs.hablla.com/hablla-docs-en/hablla/sales/crm-automation.md): CRM integration to manage and nurture leads efficiently, improving conversion and customer relationships.
- [CS/CX](https://docs.hablla.com/hablla-docs-en/hablla/cs-cx.md)
- [Templates](https://docs.hablla.com/hablla-docs-en/hablla/cs-cx/templates.md): Customizable templates to speed up campaign creation and maintain brand consistency.
- [NPS and satisfaction survey](https://docs.hablla.com/hablla-docs-en/hablla/cs-cx/nps-and-satisfaction-survey.md): Measuring NPS and running surveys to understand customer satisfaction and identify areas for improvement.
- [Flow](https://docs.hablla.com/hablla-docs-en/hablla/cs-cx/flow.md): Measuring NPS and running surveys to understand customer satisfaction and identify areas for improvement.
- [Performance](https://docs.hablla.com/hablla-docs-en/hablla/performance.md)
- [Funnel analysis](https://docs.hablla.com/hablla-docs-en/hablla/performance/funnel-analysis.md): View performance from click to closing the deal
- [Goals](https://docs.hablla.com/hablla-docs-en/hablla/performance/goals.md)
- [Cost Center](https://docs.hablla.com/hablla-docs-en/hablla/performance/cost-center.md)
- [System integration](https://docs.hablla.com/hablla-docs-en/hablla/performance/system-integration.md): Connect different systems for a smoother operation and synchronized data, optimizing business processes.
- [Checking the number health in Business Manager (Meta)](https://docs.hablla.com/hablla-docs-en/hablla/performance/checking-the-number-health-in-business-manager-meta.md)


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