# Permissions

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## Permissions in Hablla

The **Permissions** define which resources each member of your team can access within Hablla.\
They are essential to ensure **security, organization and control** over flows, service interactions and platform settings.

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### Default permission types

#### 👤 User

* Limited access to the information that has been assigned to them.
* Can view and act only on the service interactions and people they are responsible for.
* Ideal for **attendants, SDRs and operational team members**.

#### 👨‍💼 Administrator

* Full access to all Hablla features.
* Can view **all conversations, service interactions, people and organizations**.
* Has access to **settings, flows, dashboards and reports**.
* Can **invite new members** to the Workspace.
* Recommended for **managers, team leaders and those responsible for the environment**.

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### Custom permissions

In addition to the default profiles, Hablla allows you to create **custom permission profiles**, tailoring the experience according to your company's needs.

You can define:

* Access to specific modules (e.g.: Flows, People, Opportunities).
* Read or edit access in reports.
* Permissions to create, edit and delete records.
* Limit which departments or teams the user can view.

This flexibility ensures that each collaborator has access only to what they need, avoiding risks and maintaining operational governance.

### Permission level

**User** - The user will only be able to access records they own or follow.

**Sector** - The user will have access to records of the departments listed below. Each department can have a different access level.

**All** - The user will have access to all records in the workspace.

**User departments** - The user will have access to all records that are in the departments they have access to.<br>

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### How to assign permissions

1. In the menu **Settings**, go to the **Team**.
2. Click on the desired user.
3. Select the permission level: **User, Administrator or Custom**.
4. In case of a custom permission, configure the specific modules and functions.
5. Save to apply.

### Summary

Hablla's permission system ensures:

* **Security**: access control by profile.
* **Organization**: each user sees only what they need.
* **Flexibility**: ability to create custom profiles.

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📌 **Practical tip**: keep administrators only for strategic profiles. For operational teams, use limited or custom permissions to reduce risks.


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