# Credentials

The **credentials** are a set of information that usually include a username, password, token, or API key. They are essential to authenticate and establish a secure connection between the omnichannel platform and various services, such as email, WhatsApp, and CRMs like RD Station. In this guide, you will learn **what credentials are and how to use them** to facilitate integration and optimize communication.

### How to use credentials in Studio Hablla to integrate services <a href="#h-como-usar-credenciais-no-studio-hablla-para-integrar-servicos" id="h-como-usar-credenciais-no-studio-hablla-para-integrar-servicos"></a>

* **Connect to the service:** they ensure that the omnichannel tool has authorized access to the external service.
* **Secure data exchange:** with the correct credentials, the platform can send and receive data such as messages, lead information, and customer data securely.
* **Process automation:** by connecting the platform to other services, credentials enable the automation of tasks, such as sending automatic messages, recording interactions, and tracking leads in a CRM.

It is worth remembering that each service (such as WhatsApp, email, and RD Station) usually requires different types of credentials, as each has its own security and authentication rules.

### Step-by-step to configure credentials in Studio Hablla <a href="#h-passo-a-passo-para-configurar-credenciais-no-studio-hablla" id="h-passo-a-passo-para-configurar-credenciais-no-studio-hablla"></a>

1\. Once logged into your account, go to the [**Studio**](https://studio.hablla.com/workspace/643d802021b6aa9234eb9797/marketing?fbp=fb.1.1753742035820.5658395625\&sck=730218fd-da2e-40d1-b6a8-b13deea06044\&external_id=730218fd-da2e-40d1-b6a8-b13deea06044). In the upper right corner of the screen, next to the initial of your name, you will find the **Settings** (gear) icon. Click it to open the settings menu.\ <br>

<figure><img src="https://hablla.com/wp-content/uploads/2024/10/unnamed-6-1024x476.png.webp" alt="" height="476" width="1024"><figcaption></figcaption></figure>

2\. On the left side of the screen in the Settings menu, locate the **Credentials**.\ <br>

<figure><img src="https://hablla.com/wp-content/uploads/2024/10/unnamed-7-1024x441.png" alt="" height="441" width="1024"><figcaption></figcaption></figure>

3\. On the left side of the screen, click **+ New Credential**. This will allow you to set up a new external connection, enabling the sending and receiving of data, as well as task automation.\ <br>

<figure><img src="https://hablla.com/wp-content/uploads/2024/10/unnamed-8-1024x426.png.webp" alt="" height="426" width="1024"><figcaption></figcaption></figure>

4\. Select the type of credential you want to create, based on the service you want to integrate, such as email, WhatsApp, website, among others.\
\ <br>

<figure><img src="https://hablla.com/wp-content/uploads/2024/10/image-2-1024x532.png.webp" alt="" height="532" width="1024"><figcaption></figcaption></figure>

4\. Enter the information required for the credential you chose and then click **Save**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcBnub85mmQUv_eAdsoiobcb11ikKuxo1vNxCdgkw7RGT49l1sP2PLohv-pUESVWRYPR_WTiUtZ_N0GGiZZ1sLu7bnFv9EoKP3noqPMI4NPoI1qtrB2-1fJw83gSKkmiWiqYV0O2JHQyzSa5eVAIZMCwu0?key=DsrzBwrcKIKBlXB6oIs3kxYE" alt=""><figcaption></figcaption></figure>

**See how easy it is? Done! Your credential has been configured in Studio Hablla. Now you can manage the connection to the selected service, making communication and process automation easier.**