Business hours

At Hablla, service hours are used to define what happens to each received message depending on the time it arrives. This allows customizing the customer experience according to the time they interact with the company.

Example: Imagine the company's service hours are from 08:00 to 12:00 and from 14:00 to 18:00. These hours are configured within Hablla and integrated into the WhatsApp service flow.

• If a customer sends a message within service hours (for example at 08:30), the system will recognize that staff are available and will forward the message to an agent.

• If the customer sends a message outside service hours (for example at 01:00), the system identifies that there is no live support and offers other options: it can send an automated reply explaining the service hours, or route the message to an AI to respond at that time.

What do you need before you start?

Have a user with the administrator.

How to configure service hours within Hablla?

1. Once logged into your account, go to the Studio. In the upper right corner of the screen, next to the initial of your name, you will find the Settings (gear). Click it to open the settings.

2. On the left side of the screen in the Settingsmenu, locate the section Business hours.

3. Then select the button on the left side of the screen New business hours.

4. Fill in the fields with the Schedule name and the Period name, select the time corresponding to the created period and choose the days of the week when that period will apply.

5. To create a new period, choose the option Add Period

6. Fill in the information for the new period. You can add as many periods as you want.

7. If you want to delete a period, select the icon corresponding to the delete action.

8. Once you finish configuring the New schedule, select Save.

9. Confirm the creation of the New schedule.

10. The created schedules will be listed in the Business Hours.

To conclude the step-by-step configuration of service hours for the team, you can use text like this:

Done! 🎉 You have now configured the service hours for your team on the Hablla platform. With this, your support will always be aligned with the team's availability, ensuring a more organized and agile experience for customers.

If you need to adjust the hours in the future or have any questions, just come back here and follow this guide. If you encounter any difficulties, our support is always ready to help. 🚀

Now, enjoy this feature to further optimize service for your audience!