Facebook

Setting up Facebook in Hablla is a simple and effective process that will allow your company to connect with customers quickly and professionally. To make it easier to understand, we have divided the process into 4 main stages:

• First stage - Connection in Hablla

• Second stage - Connection in Meta

• Third stage - Page connection

• Fourth stage - Activating the account

First stage - Connection in Hablla

To connect Facebook to Hablla, you need Administrator access in Hablla and a Facebook account.

1. Once you are logged into your account, access the Studio. In the top right corner of the screen, next to the initial of your name, you will find the Settings icon (gear). Click it to open the settings menu.

1. On the left side of the screen in the Settings menu, locate the section Connections and Integrations.

1. On this same screen, you will find the Facebook integration; just click +Add on the Facebook.

1. You will be taken to the Facebook setup screen within Hablla. To continue, click Start.

1. Select the service sector you want, according to the desired area, and then click the OK.

1. Click on Connect Messenger.

Second stage - Connection in Meta

1. A new pop-up tab from Facebook will appear on your screen. Just log in with your credentials and move on.

2. Next, select the desired profile and click Continue as [your username].

3. Select the desired profile and click Continue.

4. If you do not have an existing page, you will need to create a new one. After creating and selecting the page you want to connect, click Continue to proceed.

5. Select the desired page and click Continue.

6. If you have not connected an Instagram account, connect your Instagram account to BM. If you already have one, skip to step 14.

7. How to connect Instagram: Access https://business.facebook.com/ with your account and go to Settings.

8. In Settings, click Instagram Accounts.

9. Next, a text will appear informing you that there is no Instagram account connected. Click +Add. Which will open a pop-up.

10. Proceed with Claim Instagram account

11. You will then be directed to sign in to your Instagram account.

12. After logging into the account, the following message will appear, saying that your account has been added. Click Finish to continue.

13. Go back to the Facebook connection and press Refresh. The Instagram account that was added should now appear as an option.

14. Select the Instagram account you want to add and click Continue.

15. Check the data and give a name to your page's event dataset. Then press Create.

16. Now, confirm again your page and Instagram account that Hablla will be connecting and press Continue.

17 - Finally, verify what permissions Hablla will have with this connection and click Save.

18 - Your company has been connected to Hablla via Facebook successfully, press Got it to continue.

Third stage: Page connection

1 - Returning to Studio, when the Facebook connection is completed, Hablla will ask which page you want to connect. Select the page and click OK.

2 - Your Facebook page has been successfully connected to Hablla!

3 - If you go back to settings and to connections and integrations, you will see that the Facebook icon now appears colored, indicating that you have a connection.

4 - This connection will appear in the Facebook tab and can be accessed to check data and reports.

Fourth stage - Activating the account

1. With the connection made, we now need to activate this connection. Send a message in the Messenger of the Facebook page that was connected to Hablla.

2. Go to the App.hablla. There, a new support request will appear:

1. Open the support request and send a reply.

1. Go back to Studio.hablla, in connections and integrations, and check whether the icon of your Facebook page is now active.

1. Success! Your Facebook connection within Hablla is active and working. Now you can use it to receive support requests and create automation flows.

ℹ️ Note: This documentation covers only how the feature works. For information about charges, costs, or commercial terms, consult the current contract or contact the responsible department.

Remember:

• If you have any questions or difficulties during the connection process, the Hablla support team is always available to help you. Contact us.

• Start creating! With the integration completed, you are ready to create efficient and personalized automation flows for Facebook using the Hablla platform. Explore the various available features and resources to customize your Messenger support.

• Not a Hablla customer yet? Speak with one of our consultants.