> For the complete documentation index, see [llms.txt](https://docs.hablla.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/facebook.md).

# Facebook

Setting up Facebook in Hablla is a simple and effective process that will allow your company to connect with customers quickly and professionally. To make it easier to understand, we have divided the process into 4 main stages: 

* First stage - Connection in Hablla
* Second stage - Connection in Meta 
* Third stage - Page connection
* Fourth stage - Activating the account

### **First stage - Connection in Hablla** <a href="#h-primeira-etapa-conexao-no-hablla" id="h-primeira-etapa-conexao-no-hablla"></a>

To connect Facebook to Hablla, you need **Administrator access** in Hablla and a **Facebook account**.

1. Once you are logged into your account, access the [**Studio**](https://studio.hablla.com/workspace/643d802021b6aa9234eb9797/marketing?fbp=fb.1.1753742035820.5658395625\&sck=730218fd-da2e-40d1-b6a8-b13deea06044\&external_id=730218fd-da2e-40d1-b6a8-b13deea06044). In the top right corner of the screen, next to the initial of your name, you will find the **Settings** icon (gear). Click it to open the settings menu.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXefBSJx1C5XufrR33hLJRJZmO6aJIP7v-jLPzQzYX08vuQK7QNi4Ne5ax_Tza6TVg1I7rlNwkYVZvtwwlKd0FcM5rdwdZ_Zcqzj1MDA-bIwgUDD2aOLajk8cvWUDlIitNyrPOe26blZw-BdNZ17Y-GgfkOr?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

2. On the left side of the screen in the Settings menu, locate the section **Connections and Integrations**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeRQqfZpNHL6h7LME9LerE2hoU-WstIYVhdka8MUJ5iL65x6vaSOKSoc2OyqoJZhCgJNNFkV6SuETnYA3Le3cE159lfaUJgbkl9UtuPKWGhBkIJanhc-B80HoaC45Gus1KD6M7gZcOwKS0QHgC8O7nexxs?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

3. On this same screen, you will find the Facebook integration; just click  **+Add** on the **Facebook**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXe7gMPRJ09qM5K7x_B6Tcb4CRuIXKewI32O78oXn4WEpidrv-qYB8NjdVxpwvQoVNQvWfi2l2iyHCBpgHn4QG1iEwbjZYgw01wu2iDuv1J7LRHutnzULT5MNT2xrpQMKQYw7z7UBoWUSogLtiK96H3n8Hq_?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

4. You will be taken to the Facebook setup screen within Hablla. To continue, click **Start**.

<img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXejPeymQY-Jc7VIv17y5iaQn0j3SbUA5ko1RIthhtgT5OYTUdOsCVGXl1hQqlPAh93ZXRRgU2Ti9UmcMqVFyGCAxE8c0__xCuyVo1trggTMKAPO84LK1_0Vq5U3daSKQBpK9F_zyQ9wOBCDYmtdcRGhkGSd?key=WRh_KDMWnN15EFe6ulfbYw" alt="" height="343.84864864864863" width="740.9230769230769">

5. Select the service sector you want, according to the desired area, and then click the **OK**.&#x20;

<img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXc1jPHu79gafsLMHRbygNSg8KzE-tIPc7wymkKZoG59Jo22ia1t7P4uErj_XtEahigxOVLikp5eJlF19RnfprFfzKwwhQQi7a-eG4-zOXyJ28SsfkuX5fjcC1RIVAQJOClQEq0609RhFWylh8gudzDEBDFL?key=WRh_KDMWnN15EFe6ulfbYw" alt="" height="338.96504559779055" width="738.2635135135135">

6. Click on **Connect Messenger.**

### **Second stage - Connection in Meta** <a href="#h-segunda-etapa-conexao-na-meta" id="h-segunda-etapa-conexao-na-meta"></a>

<img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXctQsHKQuM5vnZUzaL_nYtPD6SfwQ4BSfB5YvjED39rT1DErqMetTO772rnw9lNh5C7Re4fr48iLysvjxbdfe7EVRBTF23EiZppkh76H4_wI6d_SXyYaW09pGz4w0zqj_plKJW2Ln-QcFJSJwchXMRc9uAb?key=WRh_KDMWnN15EFe6ulfbYw" alt="" height="469.11290322580646" width="1019.0853242320819">

1\. A new pop-up tab from **Facebook** will appear on your screen. Just log in with your credentials and move on.

<img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcEt6TDuFBfOnU5RbeTskohIX18_J0bBygpjf9RLGykH920EFyRTU1qrbokCLWmjrl6Hsmh4fsjbO1zZHDC0gf_ecirfD279G9jPhWY4RyPkZl5xYYusAA09BfWyOv7TqLJLjhYF3eQHHRLpxA_58zzW6Q?key=WRh_KDMWnN15EFe6ulfbYw" alt="" height="425.27881040892197" width="361">

2\. Next, select the desired profile and click **Continue as \[your username]**.<br>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdsesjrQOndT_Yk1kLevRpoI33rOPeH5UCCJSXJ4WrrDXIPXGRDXtXXTuqyhznSGzZwsng58ck-pWB09PfO2gVnx2krpU5Z52QDjBN6V1kQBJz_W-2-iGl17bDNM-OOYkIsljT3wh6iCcHHbxBVHhR3a_NL?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

3\. Select the desired profile and click **Continue.**&#x20;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdAoIe4FcYFm4bqfB-XdHhplhSYPFK4jhgLY_fBpLp4qLVGZ71dDgxyDvWUaihZGQID7Cnof4XrrBKtFDI8WuKkgsWplZHL5NgwwjTpBzyrNRUg-6mrvCbQ6sxnaKEZgNX-aZw0sumUmv0cu81p6y3jtq7s?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

4\. If you do not have an existing page, you will need to create a new one. After creating and selecting the page you want to connect, click **Continue** to proceed.

<img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXc6TjUxGIciNf-HHnspcp7oi3yetAGYeU6LwBroo7KPunWDvjlVvAETIesFg82d0iR3ojxJf2QxebmQa2PtO_GT1yfsxDOjwq27WK9LZeW4QV0v_TNxa-8JAHAa7BuWldTCSKCdpj5ua5C_QETsLTVfCQ5B?key=WRh_KDMWnN15EFe6ulfbYw" alt="" height="371" width="294">

5\. Select the desired page and click **Continue.**

<img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfNzU8wMJbI8orj5x0DM2KsgbkzZ1pnPB_IL1rb3pwSZmz22raqLyavkI9CZFq3yS31nKipUTaI-E3-uM-yGNBctBydmnnz5X6XwATYQaxQUCVmBmicRnRTJBFfkqOAXhD_weTnnmT6Tyv0iGhs4snFagJK?key=WRh_KDMWnN15EFe6ulfbYw" alt="" height="428" width="335">

6\. If you have not connected an Instagram account, connect your Instagram account to BM. If you already have one, skip to step **14**.<br>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeKvfEucOEk5UJZ_YD8Ew-Ijsyi_ZrvAb6Vcomm5UXNoopoa3D20440l6UvNwLr5vUrGSACOHM_UsDpZARP8Kx10Zt2Skzc6EWiY7toP3YyBS2Lhl8d_CIg5q3WXoihJIVHjfijFQCw5fw4xAhPREBealPl?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

7\. How to connect Instagram: Access [https://business.facebook.com/](https://business.facebook.com/?fbp=fb.1.1753742035820.5658395625\&sck=730218fd-da2e-40d1-b6a8-b13deea06044\&external_id=730218fd-da2e-40d1-b6a8-b13deea06044) with your account and go to **Settings.**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcRMa5DiA_Tp1DmkikQwyVMk81abiWcgKb-YgUJ6-jdsHU6XLyqwj0noRRbD2X6H0pZnFTZmyFd-nqBEek2UGlRYc_g7dWO0mrFk1aqenh4ChCB2W-A1mKWiKCo0jvv58E3vE8BfES4xEy0iC5ZHRd_eS_D?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

8\. In Settings, click **Instagram Accounts.**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeQeT6zJZhw7DEJTS8me-6svAcsXGkp9QSFgHAfhhiBebutJ6_PhcD08g-o23Ang6MJUF2m1xhmXn7pGTAssfqBaIeJV9edpZCm_tnnhpeuHnyp6cP6rKa47EwBPalXLs6S5LpiAIAB1gNcn-3qDN1NAZAw?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

9\. Next, a text will appear informing you that there is no Instagram account connected. Click **+Add**. Which will open a pop-up.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcIx5ksBdNc3T64uUDW5jHA3bO0EX2gR9dJWSOb_L961pXY9LHRczfdNbwZxRQ0p_0G1FJwGNo5tDjFTHDQg7tyYjoICLe_xf0vOQVpJ0ZdOchlMK80spk5VRZR2uaB8fGknu5I_YU9WbflXXSi-r-fZkva?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

10\. Proceed with **Claim Instagram account**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcCd26pxWngmm9tvgzJ10aIftVXFs74EgEdB1R2wBoWyIHxmoO3TkoxXBKbV2g37KvjpAjFSJFGVNOSG6vZW6qKs7R6q0Te0zWEfDl8TldzGLTaS_HDD7U_8fqcpqIGwZIWGYsJWzmSMTbrvLmY0JYOnLBY?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

11\. You will then be directed to sign in to your Instagram account.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeHX7KAnFMUT2viuaQW36hNAulDJgBHLNxISUgBZ7tq7sCL6sPrAoTjSLOKhBvg00LTyaW5Gi4c8HkupzyA1c24uEyo75W67DFvnUIcHt2PtLf9xb-ySriaabPjdwZRwEwD3f_fGDToAXmy0tTbjNNp6Y7y?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

12\. After logging into the account, the following message will appear, saying that your account has been added. Click **Finish** to continue.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcVodtjhLR1hchNR-TpZqkJpc1BZU4aohJuC8EUUk8cutdAd_AuAug3HOxBjEouvOG3WKbsHuI5owKeua35xsp35xFVVbIfTDm2qabfapz0m2DL-llr0oOmtTd7VxrKR8jMEIW3zwd09WBPxCWMQu-fBlk?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

13\. Go back to the Facebook connection and press **Refresh.** The Instagram account that was added should now appear as an option.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfRo5STB3_HbO7TL90LVVxUIJ1pM2nRZZ9ZZtHH1LObT8NTHD3A4tciTe0Shmo2F5sycl8HTjnM6DpQMqvCvfIgUFyjy15PCDEeSME14ZnlGVNwqbGFd42PQzqYlmas68CafIqPligYsjmJMA6aRrUBXiaq?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

14\. Select the Instagram account you want to add and click **Continue**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdwuuT58I1RnA3v2PFLi1l5Q_l4B1v-QT2hUxoCCg0pt90Ii1ZkCfLu5zYq7hJ6tGNIfxSbquSqNuOu2daPitldkJ-cXRc-lZ4OqWkmA5_0Mld5HVYbj73BnqvjEw2w4XPdgdSwA6tiaIrlJcXQp1J2YlcC?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

15\. Check the data and give a name to your page's event dataset. Then press **Create**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcSKIBYOUGzwwSBm0Jr4f3NRPzb0t4CWp2gRwqfbIEh396cw_SHZfgfJU8mB6xnwVAUJ9wM-3mTxSiW6tNPrsgUYa9dMLH8DZUIUZAL08YpYpyh0sA8R3MLjl_PTLY2HipSCGliy1eCTjXEZ-pb3OA1l9Jy?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

16\. Now, confirm again your page and Instagram account that Hablla will be connecting and press **Continue**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfoKUCOtpVoIiTNUtcC5kqKN8tsBWrrVSXnQG_Qk3-r5AdaH8hqIBvzyBvTh7N85yIGBZsvnOzgQWrI53X0lNLm4CjyguwGIwFJURD0BbZ5BfjqfAuYlt9C5Gp5m2fh5Cp-5PiJ6ij35BD5Y9g_Jp2-xmo?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

17 - Finally, verify what permissions Hablla will have with this connection and click **Save**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcbQknqcZZxxYIsLivq2KK72Gnvlza6KkjJZLD7ADzOhOD7EU2UqXDppIfRR2l6zbRNkVaDuKKkXCWF3y_dnNEKoSOoaRgJ8djhvfsO2Me3amOts7Sw2VGDhsaru0hOM2xeC8kHBuqwCkSVN7iQITMtLBwQ?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

18 - Your company has been connected to Hablla via Facebook successfully, press **Got it** to continue.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcORMV_V2rJK-odAYWWW3B73a62tu2zBEnighsH1tDD1cVjzKKy5kQqn6R4EAUNRzpBWk7eS-Qk5tK2UQqBHCqLopRAqVhYuB_WLTmSn2wtXk8KU4KN_KyVOJqJTWGYCsoq0zIFqKPSSAZ7eMV1QInaS-AA?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

### **Third stage: Page connection** <a href="#h-terceira-etapa-conexao-de-pagina" id="h-terceira-etapa-conexao-de-pagina"></a>

1 - Returning to [Studio](https://studio.hablla.com/?fbp=fb.1.1753742035820.5658395625\&sck=730218fd-da2e-40d1-b6a8-b13deea06044\&external_id=730218fd-da2e-40d1-b6a8-b13deea06044), when the Facebook connection is completed, Hablla will ask which page you want to connect. Select the page and click **OK**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfRKyHBuV97bywUGXMRl0JSHkZ_3TS24yxdIYoHtmVfyQS9GwsgKqe5iw_TaIBYOlVYJE0PfJ9i839LRfHfnlK_VigSZG0a-Lfvtph3VIY_jpHx4VPh-T-1zZ5B0Qz9rPaKuhRffyh0-LZpbOaRHvdwoTmh?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

2 - Your Facebook page has been successfully connected to Hablla!

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcro8kBsooQhR16CndtZGv8d2m5CnkvJBuEClaaTydXlShFflBz0KAtK4_7-e_z1UOuxvDw2sH35py8m8pxfp5XgxhM7zVVCUBsVCByE2YYYlPGWX6DNeYDR3ZJ7dgbpKMv0H6rvaEI-yh-qiXxkln6TEVN?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

3 - If you go back to settings and to connections and integrations, you will see that the Facebook icon now appears colored, indicating that you have a connection.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcWmbwCvTWLMBI9KLaPA1OuIYdnb5VKd9vvOV_ziNFqClWm0YSd5HjNoeJ_-x2DX3O-wKoaifkA0URLofU3WxGdeJXNuspKYBRzI6TZU1EnCwk2VrqITcHoEXr-MABAeaDQODYSBA-cMxePrbOGPfi4PlQg?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

4 - This connection will appear in the Facebook tab and can be accessed to check data and reports.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf0Lj9gmIwEbsQOLV6yLHWBDsxlw-p90vtQMW3KUGTcGvtDjxCRKpZ9NB8Y93HtoOADtey_uD6V0_ukxaZHeUDChJuucPlO6CTBIVf8iJE_DoRWjKUrnULo5Pc3tKS5qhCLl6VeSz-6rfe1Z0r_jSRbNQH1?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

### **Fourth stage - Activating the account** <a href="#h-quarta-etapa-ativando-a-conta" id="h-quarta-etapa-ativando-a-conta"></a>

1. With the connection made, we now need to activate this connection. Send a message in the Messenger of the Facebook page that was connected to Hablla.
2. Go to the [App.hablla](https://app.hablla.com/?fbp=fb.1.1753742035820.5658395625\&sck=730218fd-da2e-40d1-b6a8-b13deea06044\&external_id=730218fd-da2e-40d1-b6a8-b13deea06044). There, a new support request will appear:

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd7c3-WrLLyp0eyn5DvHVglQBbC2zU0d1AbkgGFVYurtA_9vzzYfP5NIMRynzk6BabUgGAgsq1pwla19ytrwFyZeTGwgg1LkxfFZMIFB9-jPAJeDsYJkyxbYUyqWyz0rB13ew21I-JZ7ic659c52RNo8aE?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

3. Open the support request and send a reply.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdYS9fFr-X0NNGoOAbHmchqX6Oo6SPK5cOXDmucdY-R60yZvVzSbdOBO0NvNQjZFn5xqp2XshF24_33n974yIPRtTUnRydHxkrIqQWxvJd4nvGelh5r1QLXGHxM_CofF3FTAqaayvDVnQ-jLM90pzzTUjdS?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

4. Go back to [Studio.hablla](https://studio.hablla.com/?fbp=fb.1.1753742035820.5658395625\&sck=730218fd-da2e-40d1-b6a8-b13deea06044\&external_id=730218fd-da2e-40d1-b6a8-b13deea06044), in connections and integrations, and check whether the icon of your Facebook page is now active.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdY7bW0jBwdC5Pr1LCectu6yBs04d1UNczbK0Hvr7uuEHnbPdwoM7oZm58JWNmOLGd7rCtlEucqL67iUS-skr7yJ8gYRe1JpXgOBERg53DT2FkiEH9hFNzcNJrnAwcfSwyf84ZYZHAp3wR0f8MQySwcALjM?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

5. Success! Your Facebook connection within Hablla is active and working. Now you can use it to receive support requests and create automation flows.

**ℹ️ Note:** This documentation covers only how the feature works. For information about charges, costs, or commercial terms, consult the current contract or contact the responsible department.

**Remember:**

* If you have any questions or difficulties during the connection process, the Hablla support team is always available to help you. [Contact us](https://api.whatsapp.com/send/?phone=551136701155\&text\&type=phone_number\&app_absent=0\&fbp=fb.1.1753742035820.5658395625\&sck=730218fd-da2e-40d1-b6a8-b13deea06044\&external_id=730218fd-da2e-40d1-b6a8-b13deea06044).
* Start creating! With the integration completed, you are ready to create efficient and personalized automation flows for Facebook using the Hablla platform. Explore the various available features and resources to customize your Messenger support.
* Not a Hablla customer yet? [Speak with one of our consultants](https://api.whatsapp.com/send/?phone=551136701155\&text\&type=phone_number\&app_absent=0\&fbp=fb.1.1753742035820.5658395625\&sck=730218fd-da2e-40d1-b6a8-b13deea06044\&external_id=730218fd-da2e-40d1-b6a8-b13deea06044).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.hablla.com/hablla-docs-en/hablla/settings/connections-and-integrations/facebook.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.