# Facebook

Setting up Facebook in Hablla is a simple and effective process that will allow your company to connect with customers quickly and professionally. To make it easier to understand, we divided the process into 4 main steps: 

* First step - Connection in Hablla
* Second step - Connection in Meta 
* Third step - Page connection
* Fourth step - Activating the account

### **First step - Connection in Hablla** <a href="#h-primeira-etapa-conexao-no-hablla" id="h-primeira-etapa-conexao-no-hablla"></a>

To connect Facebook to Hablla, you need an **Administrator access** in Hablla and a **Facebook account**.

1. Once logged into your account, access the [**Studio**](https://studio.hablla.com/workspace/643d802021b6aa9234eb9797/marketing?fbp=fb.1.1753742035820.5658395625\&sck=730218fd-da2e-40d1-b6a8-b13deea06044\&external_id=730218fd-da2e-40d1-b6a8-b13deea06044). In the upper right corner of the screen, next to the initial of your name, you will find the **Settings** (gear) icon. Click it to open the settings menu.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXefBSJx1C5XufrR33hLJRJZmO6aJIP7v-jLPzQzYX08vuQK7QNi4Ne5ax_Tza6TVg1I7rlNwkYVZvtwwlKd0FcM5rdwdZ_Zcqzj1MDA-bIwgUDD2aOLajk8cvWUDlIitNyrPOe26blZw-BdNZ17Y-GgfkOr?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

2. On the left side of the screen in the Settings menu, locate the **Connections and Integrations**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeRQqfZpNHL6h7LME9LerE2hoU-WstIYVhdka8MUJ5iL65x6vaSOKSoc2OyqoJZhCgJNNFkV6SuETnYA3Le3cE159lfaUJgbkl9UtuPKWGhBkIJanhc-B80HoaC45Gus1KD6M7gZcOwKS0QHgC8O7nexxs?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

3. On that same screen you will find the Facebook integration, just click the  **+Add** on the **Facebook**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXe7gMPRJ09qM5K7x_B6Tcb4CRuIXKewI32O78oXn4WEpidrv-qYB8NjdVxpwvQoVNQvWfi2l2iyHCBpgHn4QG1iEwbjZYgw01wu2iDuv1J7LRHutnzULT5MNT2xrpQMKQYw7z7UBoWUSogLtiK96H3n8Hq_?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

4. You will be directed to the Facebook configuration screen within Hablla. To proceed, click **Start**.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXejPeymQY-Jc7VIv17y5iaQn0j3SbUA5ko1RIthhtgT5OYTUdOsCVGXl1hQqlPAh93ZXRRgU2Ti9UmcMqVFyGCAxE8c0__xCuyVo1trggTMKAPO84LK1_0Vq5U3daSKQBpK9F_zyQ9wOBCDYmtdcRGhkGSd?key=WRh_KDMWnN15EFe6ulfbYw)

5. Select the support sector you want, according to the desired area, and then click the **Ok**.&#x20;

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXc1jPHu79gafsLMHRbygNSg8KzE-tIPc7wymkKZoG59Jo22ia1t7P4uErj_XtEahigxOVLikp5eJlF19RnfprFfzKwwhQQi7a-eG4-zOXyJ28SsfkuX5fjcC1RIVAQJOClQEq0609RhFWylh8gudzDEBDFL?key=WRh_KDMWnN15EFe6ulfbYw)

6. Click on **Connect the Messenger.**

### **Second step - Connection in Meta** <a href="#h-segunda-etapa-conexao-na-meta" id="h-segunda-etapa-conexao-na-meta"></a>

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXctQsHKQuM5vnZUzaL_nYtPD6SfwQ4BSfB5YvjED39rT1DErqMetTO772rnw9lNh5C7Re4fr48iLysvjxbdfe7EVRBTF23EiZppkh76H4_wI6d_SXyYaW09pGz4w0zqj_plKJW2Ln-QcFJSJwchXMRc9uAb?key=WRh_KDMWnN15EFe6ulfbYw)

1\. A new pop-up tab from the **Facebook** will appear on your screen. Just log in with your credentials and continue.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcEt6TDuFBfOnU5RbeTskohIX18_J0bBygpjf9RLGykH920EFyRTU1qrbokCLWmjrl6Hsmh4fsjbO1zZHDC0gf_ecirfD279G9jPhWY4RyPkZl5xYYusAA09BfWyOv7TqLJLjhYF3eQHHRLpxA_58zzW6Q?key=WRh_KDMWnN15EFe6ulfbYw)

2\. Next, select the desired profile and click **Continue as \[your username]**.<br>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdsesjrQOndT_Yk1kLevRpoI33rOPeH5UCCJSXJ4WrrDXIPXGRDXtXXTuqyhznSGzZwsng58ck-pWB09PfO2gVnx2krpU5Z52QDjBN6V1kQBJz_W-2-iGl17bDNM-OOYkIsljT3wh6iCcHHbxBVHhR3a_NL?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

3\. Select the desired profile and click **Continue.**&#x20;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdAoIe4FcYFm4bqfB-XdHhplhSYPFK4jhgLY_fBpLp4qLVGZ71dDgxyDvWUaihZGQID7Cnof4XrrBKtFDI8WuKkgsWplZHL5NgwwjTpBzyrNRUg-6mrvCbQ6sxnaKEZgNX-aZw0sumUmv0cu81p6y3jtq7s?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

4\. If you do not have an existing page, you will need to create a new one. After creating and selecting the page you want to connect, click **Continue** to proceed.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXc6TjUxGIciNf-HHnspcp7oi3yetAGYeU6LwBroo7KPunWDvjlVvAETIesFg82d0iR3ojxJf2QxebmQa2PtO_GT1yfsxDOjwq27WK9LZeW4QV0v_TNxa-8JAHAa7BuWldTCSKCdpj5ua5C_QETsLTVfCQ5B?key=WRh_KDMWnN15EFe6ulfbYw)

5\. Select the desired page and click **Continue.**

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfNzU8wMJbI8orj5x0DM2KsgbkzZ1pnPB_IL1rb3pwSZmz22raqLyavkI9CZFq3yS31nKipUTaI-E3-uM-yGNBctBydmnnz5X6XwATYQaxQUCVmBmicRnRTJBFfkqOAXhD_weTnnmT6Tyv0iGhs4snFagJK?key=WRh_KDMWnN15EFe6ulfbYw)

6\. If you have not connected an Instagram account, connect your Instagram account to BM. If you already have, skip to step **14**.<br>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeKvfEucOEk5UJZ_YD8Ew-Ijsyi_ZrvAb6Vcomm5UXNoopoa3D20440l6UvNwLr5vUrGSACOHM_UsDpZARP8Kx10Zt2Skzc6EWiY7toP3YyBS2Lhl8d_CIg5q3WXoihJIVHjfijFQCw5fw4xAhPREBealPl?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

7\. How to connect Instagram: Access [https://business.facebook.com/](https://business.facebook.com/?fbp=fb.1.1753742035820.5658395625\&sck=730218fd-da2e-40d1-b6a8-b13deea06044\&external_id=730218fd-da2e-40d1-b6a8-b13deea06044) with your account and go to **Settings.**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcRMa5DiA_Tp1DmkikQwyVMk81abiWcgKb-YgUJ6-jdsHU6XLyqwj0noRRbD2X6H0pZnFTZmyFd-nqBEek2UGlRYc_g7dWO0mrFk1aqenh4ChCB2W-A1mKWiKCo0jvv58E3vE8BfES4xEy0iC5ZHRd_eS_D?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

8\. Once in settings, click **Instagram Accounts.**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeQeT6zJZhw7DEJTS8me-6svAcsXGkp9QSFgHAfhhiBebutJ6_PhcD08g-o23Ang6MJUF2m1xhmXn7pGTAssfqBaIeJV9edpZCm_tnnhpeuHnyp6cP6rKa47EwBPalXLs6S5LpiAIAB1gNcn-3qDN1NAZAw?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

9\. Then, a text will appear informing that there is no Instagram account connected. Click **+Add**. Which will open a pop-up.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcIx5ksBdNc3T64uUDW5jHA3bO0EX2gR9dJWSOb_L961pXY9LHRczfdNbwZxRQ0p_0G1FJwGNo5tDjFTHDQg7tyYjoICLe_xf0vOQVpJ0ZdOchlMK80spk5VRZR2uaB8fGknu5I_YU9WbflXXSi-r-fZkva?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

10\. Proceed to **Claim Instagram account**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcCd26pxWngmm9tvgzJ10aIftVXFs74EgEdB1R2wBoWyIHxmoO3TkoxXBKbV2g37KvjpAjFSJFGVNOSG6vZW6qKs7R6q0Te0zWEfDl8TldzGLTaS_HDD7U_8fqcpqIGwZIWGYsJWzmSMTbrvLmY0JYOnLBY?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

11\. You will then be directed to sign into your Instagram account.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeHX7KAnFMUT2viuaQW36hNAulDJgBHLNxISUgBZ7tq7sCL6sPrAoTjSLOKhBvg00LTyaW5Gi4c8HkupzyA1c24uEyo75W67DFvnUIcHt2PtLf9xb-ySriaabPjdwZRwEwD3f_fGDToAXmy0tTbjNNp6Y7y?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

12\. When you sign into the account, the following message will appear, saying your account has been added. Click **Finish** to continue.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcVodtjhLR1hchNR-TpZqkJpc1BZU4aohJuC8EUUk8cutdAd_AuAug3HOxBjEouvOG3WKbsHuI5owKeua35xsp35xFVVbIfTDm2qabfapz0m2DL-llr0oOmtTd7VxrKR8jMEIW3zwd09WBPxCWMQu-fBlk?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

13\. Go back to the Facebook connection and press **Refresh.** The Instagram account that was added should appear as an option now.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfRo5STB3_HbO7TL90LVVxUIJ1pM2nRZZ9ZZtHH1LObT8NTHD3A4tciTe0Shmo2F5sycl8HTjnM6DpQMqvCvfIgUFyjy15PCDEeSME14ZnlGVNwqbGFd42PQzqYlmas68CafIqPligYsjmJMA6aRrUBXiaq?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

14\. Select the Instagram account you want to add and click **Continue**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdwuuT58I1RnA3v2PFLi1l5Q_l4B1v-QT2hUxoCCg0pt90Ii1ZkCfLu5zYq7hJ6tGNIfxSbquSqNuOu2daPitldkJ-cXRc-lZ4OqWkmA5_0Mld5HVYbj73BnqvjEw2w4XPdgdSwA6tiaIrlJcXQp1J2YlcC?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

15\. Check the data and give a name to your page's event data set. Then press **Create**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcSKIBYOUGzwwSBm0Jr4f3NRPzb0t4CWp2gRwqfbIEh396cw_SHZfgfJU8mB6xnwVAUJ9wM-3mTxSiW6tNPrsgUYa9dMLH8DZUIUZAL08YpYpyh0sA8R3MLjl_PTLY2HipSCGliy1eCTjXEZ-pb3OA1l9Jy?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

16\. Now, confirm again your page and Instagram account that Hablla will be connecting to and press **Continue**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfoKUCOtpVoIiTNUtcC5kqKN8tsBWrrVSXnQG_Qk3-r5AdaH8hqIBvzyBvTh7N85yIGBZsvnOzgQWrI53X0lNLm4CjyguwGIwFJURD0BbZ5BfjqfAuYlt9C5Gp5m2fh5Cp-5PiJ6ij35BD5Y9g_Jp2-xmo?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

17 - Finally, check which permissions Hablla will have with this connection and click **Save**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcbQknqcZZxxYIsLivq2KK72Gnvlza6KkjJZLD7ADzOhOD7EU2UqXDppIfRR2l6zbRNkVaDuKKkXCWF3y_dnNEKoSOoaRgJ8djhvfsO2Me3amOts7Sw2VGDhsaru0hOM2xeC8kHBuqwCkSVN7iQITMtLBwQ?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

18 - Your company has been successfully connected to Hablla via Facebook, press **Got it** to continue.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcORMV_V2rJK-odAYWWW3B73a62tu2zBEnighsH1tDD1cVjzKKy5kQqn6R4EAUNRzpBWk7eS-Qk5tK2UQqBHCqLopRAqVhYuB_WLTmSn2wtXk8KU4KN_KyVOJqJTWGYCsoq0zIFqKPSSAZ7eMV1QInaS-AA?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

### **Third step: Page connection** <a href="#h-terceira-etapa-conexao-de-pagina" id="h-terceira-etapa-conexao-de-pagina"></a>

1 - Returning to the [Studio](https://studio.hablla.com/?fbp=fb.1.1753742035820.5658395625\&sck=730218fd-da2e-40d1-b6a8-b13deea06044\&external_id=730218fd-da2e-40d1-b6a8-b13deea06044), when the Facebook connection is completed, Hablla will ask which page you want to connect. Select the page and click **Ok**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfRKyHBuV97bywUGXMRl0JSHkZ_3TS24yxdIYoHtmVfyQS9GwsgKqe5iw_TaIBYOlVYJE0PfJ9i839LRfHfnlK_VigSZG0a-Lfvtph3VIY_jpHx4VPh-T-1zZ5B0Qz9rPaKuhRffyh0-LZpbOaRHvdwoTmh?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

2 - Your Facebook page has been successfully connected to Hablla!

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcro8kBsooQhR16CndtZGv8d2m5CnkvJBuEClaaTydXlShFflBz0KAtK4_7-e_z1UOuxvDw2sH35py8m8pxfp5XgxhM7zVVCUBsVCByE2YYYlPGWX6DNeYDR3ZJ7dgbpKMv0H6rvaEI-yh-qiXxkln6TEVN?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

3 - If you return to settings and to connections and integrations, you will see that the Facebook icon now appears colored, indicating that a connection exists.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcWmbwCvTWLMBI9KLaPA1OuIYdnb5VKd9vvOV_ziNFqClWm0YSd5HjNoeJ_-x2DX3O-wKoaifkA0URLofU3WxGdeJXNuspKYBRzI6TZU1EnCwk2VrqITcHoEXr-MABAeaDQODYSBA-cMxePrbOGPfi4PlQg?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

4 - This connection will appear in the Facebook tab and can be accessed to check data and reports.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf0Lj9gmIwEbsQOLV6yLHWBDsxlw-p90vtQMW3KUGTcGvtDjxCRKpZ9NB8Y93HtoOADtey_uD6V0_ukxaZHeUDChJuucPlO6CTBIVf8iJE_DoRWjKUrnULo5Pc3tKS5qhCLl6VeSz-6rfe1Z0r_jSRbNQH1?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

### **Fourth step - Activating the account** <a href="#h-quarta-etapa-ativando-a-conta" id="h-quarta-etapa-ativando-a-conta"></a>

1. With the connection made, we now need to activate this connection. Send a message in the messenger of the Facebook page that was connected to Hablla.
2. Access the [App.hablla](https://app.hablla.com/?fbp=fb.1.1753742035820.5658395625\&sck=730218fd-da2e-40d1-b6a8-b13deea06044\&external_id=730218fd-da2e-40d1-b6a8-b13deea06044). There a new conversation will appear:

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd7c3-WrLLyp0eyn5DvHVglQBbC2zU0d1AbkgGFVYurtA_9vzzYfP5NIMRynzk6BabUgGAgsq1pwla19ytrwFyZeTGwgg1LkxfFZMIFB9-jPAJeDsYJkyxbYUyqWyz0rB13ew21I-JZ7ic659c52RNo8aE?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

3. Open the conversation and send a reply.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdYS9fFr-X0NNGoOAbHmchqX6Oo6SPK5cOXDmucdY-R60yZvVzSbdOBO0NvNQjZFn5xqp2XshF24_33n974yIPRtTUnRydHxkrIqQWxvJd4nvGelh5r1QLXGHxM_CofF3FTAqaayvDVnQ-jLM90pzzTUjdS?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

4. Return to the [Studio.hablla](https://studio.hablla.com/?fbp=fb.1.1753742035820.5658395625\&sck=730218fd-da2e-40d1-b6a8-b13deea06044\&external_id=730218fd-da2e-40d1-b6a8-b13deea06044), in connections and integrations, and check if the icon for your Facebook page is now active.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdY7bW0jBwdC5Pr1LCectu6yBs04d1UNczbK0Hvr7uuEHnbPdwoM7oZm58JWNmOLGd7rCtlEucqL67iUS-skr7yJ8gYRe1JpXgOBERg53DT2FkiEH9hFNzcNJrnAwcfSwyf84ZYZHAp3wR0f8MQySwcALjM?key=WRh_KDMWnN15EFe6ulfbYw" alt=""><figcaption></figcaption></figure>

5. Success! Your Facebook connection within Hablla is active and working. You can now use it to receive support requests and create automation flows.

**Remember:**

* If you have any questions or difficulties during the connection process, Hablla's support team is always available to assist you. [Contact us](https://api.whatsapp.com/send/?phone=551136701155\&text\&type=phone_number\&app_absent=0\&fbp=fb.1.1753742035820.5658395625\&sck=730218fd-da2e-40d1-b6a8-b13deea06044\&external_id=730218fd-da2e-40d1-b6a8-b13deea06044).
* Start creating! With the integration completed, you are ready to create efficient and personalized automation flows for Facebook using the Hablla platform. Explore the various features and resources available to customize your messenger support.
* Not a Hablla customer yet? [Talk to one of our consultants](https://api.whatsapp.com/send/?phone=551136701155\&text\&type=phone_number\&app_absent=0\&fbp=fb.1.1753742035820.5658395625\&sck=730218fd-da2e-40d1-b6a8-b13deea06044\&external_id=730218fd-da2e-40d1-b6a8-b13deea06044).