Phone

Setting up Telephony in Hablla is a simple and effective process that will allow your company to connect with customers quickly and professionally. To make it easier to understand, we divided the process into four main steps:

• First step - Create a test account at DirectCall

• Second step - Create the credential inside Hablla Studio.

• Third step - Create the connection

• Fourth step: How to test

To connect a phone number for telephony in Hablla you will need to have an Administrator in Hablla.

First step: Create a test account at DirectCall

1. Create an account at DirectCall. With this account, you will be entitled to a free trial for 45 days or until you use the freely provided minutes.

2. Important! You will receive an email with instructions to connect the SIP trunk. Follow the steps provided in the email before proceeding.

⚠️ Attention: When finalizing the contract with the partner DirectCall, it is necessary to send an email to [email protected] requesting the activation of the account or, proceed to the next step.

Second step: Create the credential inside Hablla Studio.

1. Once logged into your account, access the Studio. In the upper right corner of the screen, next to the initial of your name, you will find the Settings (gear) icon. Click it to open the settings menu.

1. On the left side of the screen in the Settings menu, locate the Credentials

1. section. InCredentials , click on + New Credential

1. to add a new one. Select the option

1. Call credential. Fill in all fields. When finished, click

Save.

1. Third step: Create the connection With the credential created, go to the left side of the screen and click on.

1. Connections and Integrations Now, you will see all available connections inside Hablla. Locate the Phone connection and click

1. + Add. Fill in the fields with thename , theresponsible department , the credential created previously and choose whether you want tomake and receive calls . Finally, click.

1. Save

Fourth step: How to test

1. Done! Your new telephony number has been successfully configured. Accessapp.hablla

1. . Make a call from an external number to the newly registered number and check if it rings in the app. Access Call some external number from inside the

and check if you can complete the call.

• Remember: If you have any questions or difficulties during the connection process, Hablla's support team is always available to assist you..

• Get in touch Not a Hablla customer yet?.

• Talk to one of our consultants If you liked the telephony service and would like a permanent number,.