Phone

Configuring Telephony in Hablla is a simple and effective process that will allow your company to connect with customers in an agile and professional way. To make it easier to understand, we have divided the process into four main steps:

• First step - Create a test account in DirectCall

• Second step - Create the credential within Studio Hablla.

• Third step - Create the connection

• Fourth step: How to test

To connect a phone number for telephony in Hablla, you will need to have an Administrator account in Hablla.

First step: Create a test account in DirectCall

1. Create an account in DirectCall. With this account, you will be entitled to a free trial until you use up the free minutes provided.

2. Important! You will receive an email with instructions for connecting the SIP trunk. Follow the steps provided in the email before proceeding.

⚠️ Attention: When you finish contracting with the partner DirectCall, you need to send an email to [e-mail] requesting account activation or, proceed to the next step.

Second step: Create the credential within Studio Hablla.

1. Already connected to your account, access the Studio. In the top-right corner of the screen, next to your name initial, you will find the Settings (gear icon). Click it to open the settings menu.

1. On the left side of the screen in the Settings menu, locate the section Credentials.

1. In Credentials, click + New Credential to add a new one.

1. Select the option Call Credential.

1. Fill in all the fields. When you're finished, click Save.

Third step: Create the connection

1. With the credential created, go to the left side of the screen and click Connections and Integrations.

1. Now, you will see all the available connections within Hablla. Locate the connection Phone and click + Add.

1. Fill in the fields with the name, the responsible department, the credential created earlier and choose whether you want to make and receive calls. Finally, click Save.

1. Done! Your new telephony number has been successfully configured.

Fourth step: How to test

1. Access studio.hablla.com Make a call from an external number to the newly registered number and check whether it rings in the app.

1. Call some external number from within the app.hablla and check whether you can complete the call.

ℹ️ Note: This documentation covers only how the feature works. For information about charges, costs, or commercial terms, consult the current contract or contact the responsible department.

Remember:

• If you have any questions or difficulties during the connection process, Hablla's support team is always available to help you. Contact us.

• Not a Hablla customer yet? Talk to one of our consultants.

• If you liked the telephony service and would like a permanent number, contact us.