NPS and satisfaction survey

NPS measurement and surveys to understand customer satisfaction and identify areas for improvement.

43KB

[Template]_NPS.hbl

How to use this flow template in Hablla

This flow was created to facilitate interaction with customers, but to use it correctly some important points need to be adjusted.

1. Replace the WhatsApp templates

In the flow there are two spots that use WhatsApp templates (HSM).

• These templates need to be replaced by your company's approved models.

• If you don't have approved templates yet, you will need to create them and submit them to Meta before replacing.

Without this replacement, the send will not work, since WhatsApp requires that only valid templates be used in outbound messages.

2. Adjust the Hablla components

In addition to the templates, the flow also has two Hablla components where the survey test:

• In the first component, add the survey test so that it validates the response received.

• In the second component, configure it the same way, ensuring the flow can correctly identify and classify the response.

These adjustments are mandatory for the flow to run without errors and deliver the expected results.

3. Correct way to trigger

This template must not be used in manual individual interactions. It was designed to be triggered in bulk, that is, through a previously defined customer list.

This way, each contact receives the initial template, and the responses follow the flow automatically, ensuring greater efficiency in the process.

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✅ Summary:

• Replace the two WhatsApp templates with approved versions.

• Configure the survey ID in the two Hablla components.

• Always run the flow by bulk customer dispatch.

📌 Practical tip: Before running in production, do a test with a reduced contact list to confirm that the replacements and configurations are working correctly.