> For the complete documentation index, see [llms.txt](https://docs.hablla.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hablla.com/hablla-docs-en/reports/hablla-reports-and-logs/support-cases-by-tag.md).
# Support cases by tag
#### Attendances by Tag
The report of **Attendances by Tag** organizes and analyzes attendances based on the applied TAGs, offering a clear view of the most recurring demands, usage patterns, and the areas that require greater strategic attention.
Main features and benefits:
* **Distribution by TAGs**: allows identifying which subjects concentrate the highest volume of attendances, such as functional doubts, flow errors, migrations or operational issues.
* **Prioritization view**: by understanding the most frequent categories, it becomes possible to direct improvements in automations, team training or even product adjustments.
* **Comparative analysis by users and departments**: allows filtering and understanding which areas of the organization are most impacted by certain types of attendance.
* **Efficiency mapping**: by monitoring TAGs such as “error”, “no show” or “mass completion”, managers can detect bottlenecks, implement action plans and raise the quality of the customer experience.
This report works as a **thermometer of critical topics**, allowing internal prioritization to be aligned based on real interaction data.
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