> For the complete documentation index, see [llms.txt](https://docs.hablla.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hablla.com/hablla-docs-en/reports/hablla-reports-and-logs/messaging-sessions.md).

# Messaging sessions

#### Messaging sessions

The report of **Messaging Sessions** provides a consolidated view of the consumption of conversation window usage by channel (WhatsApp, Instagram, Telegram, Webchat).\
With it, you can:

* Track the **total number of sessions** opened in a specific period.
* Analyze the distribution by **usage category** (e.g.: Marketing, Service, Utility).
* Identify the proportion of sessions initiated by users and those answered by the team.
* Export the data in **PDF** or **CSV** for complementary analyses.

This dashboard allows measuring the volume of interactions in each channel, identifying consumption patterns and guiding strategic decisions about team allocation and communication campaigns.

<figure><img src="/files/73459884d4d431fde6b11a635a0e77216dd886eb" alt=""><figcaption></figcaption></figure>

#### Messaging sessions – Monthly consumption

The report of **Monthly Consumption** shows the evolution of messaging session usage over the last 12 months, segmented by service channel (WhatsApp, Instagram, Telegram, Facebook and Webchat).

With this dashboard, you can:

* View the **monthly consumption history**, identifying growth trends or seasonality.
* Track the **proportion of use by channel**, understanding the predominance of each communication medium.
* Compare the performance of different channels in specific periods, identifying where there is a higher volume of interactions.
* Export reports in **PDF** or **CSV** for detailed analyses and internal presentations.

This report supports managers in **demand forecasting**, cost optimization and capacity planning of the digital support operation.

<figure><img src="/files/f5e8893678219c595455c9ef6b02161b82e12eaf" alt=""><figcaption></figcaption></figure>


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