Messaging sessions

Conversation window consumption report

Messaging sessions

The report of Messaging Sessions provides a consolidated view of the consumption of conversation window usage by channel (WhatsApp, Instagram, Telegram, Webchat). With it, you can:

• Track the total number of sessions opened in a specific period.

• Analyze the distribution by usage category (e.g.: Marketing, Service, Utility).

• Identify the proportion of sessions initiated by users and those answered by the team.

• Export the data in PDF or CSV for complementary analyses.

This dashboard allows measuring the volume of interactions in each channel, identifying consumption patterns and guiding strategic decisions about team allocation and communication campaigns.

Messaging sessions – Monthly consumption

The report of Monthly Consumption shows the evolution of messaging session usage over the last 12 months, segmented by service channel (WhatsApp, Instagram, Telegram, Facebook and Webchat).

With this dashboard, you can:

• View the monthly consumption history, identifying growth trends or seasonality.

• Track the proportion of use by channel, understanding the predominance of each communication medium.

• Compare the performance of different channels in specific periods, identifying where there is a higher volume of interactions.

• Export reports in PDF or CSV for detailed analyses and internal presentations.

This report supports managers in demand forecasting, cost optimization and capacity planning of the digital support operation.