# Messaging sessions

#### Messaging sessions

The report of **Messaging Sessions** provides a consolidated view of the consumption of conversation window usage by channel (WhatsApp, Instagram, Telegram, Webchat).\
With it, you can:

* Track the **total number of sessions** opened in a specific period.
* Analyze the distribution by **usage category** (e.g.: Marketing, Service, Utility).
* Identify the proportion of sessions initiated by users and those answered by the team.
* Export the data in **PDF** or **CSV** for complementary analyses.

This dashboard allows measuring the volume of interactions in each channel, identifying consumption patterns and guiding strategic decisions about team allocation and communication campaigns.

<figure><img src="https://1592162275-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrmxWrIrMauHcIrsuqfGq%2Fuploads%2FjDiTf6LDEZbyv631FHyi%2Fimage.png?alt=media&#x26;token=6572924a-28a2-4e53-9e7c-b8ad9907bfb0" alt=""><figcaption></figcaption></figure>

#### Messaging sessions – Monthly consumption

The report of **Monthly Consumption** shows the evolution of messaging session usage over the last 12 months, segmented by service channel (WhatsApp, Instagram, Telegram, Facebook and Webchat).

With this dashboard, you can:

* View the **monthly consumption history**, identifying growth trends or seasonality.
* Track the **proportion of use by channel**, understanding the predominance of each communication medium.
* Compare the performance of different channels in specific periods, identifying where there is a higher volume of interactions.
* Export reports in **PDF** or **CSV** for detailed analyses and internal presentations.

This report supports managers in **demand forecasting**, cost optimization and capacity planning of the digital support operation.

<figure><img src="https://1592162275-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrmxWrIrMauHcIrsuqfGq%2Fuploads%2FfnPKKG837hYCeWPNcGpy%2Fimage.png?alt=media&#x26;token=79deaf5f-b803-4e09-afb8-03387a43f60e" alt=""><figcaption></figcaption></figure>