Cases by tag

Cases report by tags (TAGs).

Attendances by Tag

The report of Attendances by Tag organizes and analyzes attendances based on the applied TAGs, offering a clear view of the most recurring demands, usage patterns, and the areas that require greater strategic attention.

Main features and benefits:

• Distribution by TAGs: allows identifying which subjects concentrate the highest volume of attendances, such as functional doubts, flow errors, migrations or operational issues.

• Prioritization view: by understanding the most frequent categories, it becomes possible to direct improvements in automations, team training or even product adjustments.

• Comparative analysis by users and departments: allows filtering and understanding which areas of the organization are most impacted by certain types of attendance.

• Efficiency mapping: by monitoring TAGs such as “error”, “no show” or “mass completion”, managers can detect bottlenecks, implement action plans and raise the quality of the customer experience.

This report works as a thermometer of critical topics, allowing internal prioritization to be aligned based on real interaction data.