Instagram question

Overview

The Instagram Question Component is an interaction node focused on capturing data, qualifying leads, and conducting structured conversations within the direct messages (DM) environment. Its main function is to send a question to the user and keep the flow in a waiting state (standby) until a valid response is entered. Due to layout limitations or the API of this specific channel, the component works in a strictly linear way through text input boxes, not offering support for quick-reply buttons or interactive lists.

Configuration Parameters

The node configuration determines the dialog behavior and the destination of the strings captured by the chatbot:

• Type: Restricted and standardized field in the mode Text. Indicates that the entire interaction of the block will depend on a response typed manually by the user in the chat.

• Message: Text box where the administrator types the question statement (e.g., "What is your best email?").

• Has Variable (Toggle Key - Toggle Switch): When enabled, it allows the platform to save what the customer typed in a memory key for later use in the automation.

• Variable (* Required if active): Input field to define the name of the container that will receive the response (the suggested visual default is response).

• Response Target: Dropdown menu to synchronize the received input directly with the customer's record in the internal CRM. Supports fields such as: Address, CSAT, custom_field (custom field), Email, Name and NPS.

• Accept response ( Required Field): The data validator (data validation) that defines the format the response must have for the flow to continue. The menu offers filters such as: Text, Number, Valid Data, Phone number, Email and Location.

Visual Builder

The builder interface prioritizes quick completion and focuses on strict control of the syntactic validation of received messages:

• Simplified Linear Form: Due to the absence of complex interactive media structures (such as buttons and native lists), the builder displays a clean top-to-bottom layout, where the asterisk (*) reinforces the obligation to define a response acceptance criterion to save the node.

• Hidden Repetition Behavior: In the flow editor, this component has a traditional output port. However, the platform's Larvic engine generates an automatic loop: if the user types something that does not pass the selected filter in Accept response (e.g.: typing regular text when the field requires a Email),

Special Operators

The logical processing properties of this component control the integrity of the entered data before integrating it into the profiles:

• Syntactic Validation by Regular Expression (Native Regex): When configured to validate specific formats (such as Email or Phone number"), the internal engine analyzes whether the character structure meets global patterns (presence of @ and valid domains in the email, for example). If the input is invalid, the flow blocks saving to the CRM fields to prevent corrupted data.

• String Interpolation in the Message: The text box of the field Message accepts the use of double braces {{...}} to retrieve data that the automation already has about the contact, making the question more human and personalized (e.g.: "Perfect, {{name}}! Now enter your phone number with area code:".

Practical Examples

The table below demonstrates classic application scenarios for this component to safely guide automated support on Instagram:

Selected Type	Configured Message	Response Target	Accept response	Practical Use Case
Text	"What is your full name?"	Name	Text	Capture the name of the user who just interacted with the bot and update their record on the platform.
Text	"Enter your email to receive the catalog:"	Email	Email	Capture the email for marketing campaigns. If the user types any text without an email format, the system repeats the block.
Text	"Please provide a contact phone number:"	custom_field	Phone number