> For the complete documentation index, see [llms.txt](https://docs.hablla.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hablla.com/french/hablla/support.md).

# Support

- [Historique des prises en charge](https://docs.hablla.com/french/hablla/support/historique-des-prises-en-charge.md): Listes, rapports et tableaux de bord du support.
- [Comment démarrer une prise en charge](https://docs.hablla.com/french/hablla/support/comment-demarrer-une-prise-en-charge.md)
- [Transfert massif de prises en charge](https://docs.hablla.com/french/hablla/support/transfert-massif-de-prises-en-charge.md)
- [Niveau utilisateur](https://docs.hablla.com/french/hablla/support/transfert-massif-de-prises-en-charge/niveau-utilisateur.md)
- [Niveau administrateur](https://docs.hablla.com/french/hablla/support/transfert-massif-de-prises-en-charge/niveau-administrateur.md)
- [Autorisation personnalisée](https://docs.hablla.com/french/hablla/support/transfert-massif-de-prises-en-charge/autorisation-personnalisee.md)
- [Comment clôturer ou archiver une prise en charge dans Hablla](https://docs.hablla.com/french/hablla/support/comment-cloturer-ou-archiver-une-prise-en-charge-dans-hablla.md)
- [Clôture massive des prises en charge](https://docs.hablla.com/french/hablla/support/cloture-massive-des-prises-en-charge.md)
- [Base de connaissances](https://docs.hablla.com/french/hablla/support/base-de-connaissances.md)
- [Agents autonomes](https://docs.hablla.com/french/hablla/support/agents-autonomes.md): Un agent autonome est un système intelligent qui opère de manière indépendante pour exécuter des tâches. Il peut analyser le contexte, prendre des décisions en temps réel et interagir avec des utilisateurs ou des systèmes
- [Bot de qualification de leads](https://docs.hablla.com/french/hablla/support/bot-de-qualification-de-leads.md): La qualification des leads permet d'automatiser le haut du funnel, en communiquant rapidement et en classant selon les besoins.


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