> For the complete documentation index, see [llms.txt](https://docs.hablla.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hablla.com/french/hablla/assistance.md).

# Assistance

- [Historique des prises en charge](https://docs.hablla.com/french/hablla/assistance/historique-des-prises-en-charge.md): Listes, rapports et tableaux de bord du support.
- [Comment démarrer une prise en charge](https://docs.hablla.com/french/hablla/assistance/comment-demarrer-une-prise-en-charge.md)
- [Transfert de prise en charge en masse](https://docs.hablla.com/french/hablla/assistance/transfert-de-prise-en-charge-en-masse.md)
- [Niveau utilisateur](https://docs.hablla.com/french/hablla/assistance/transfert-de-prise-en-charge-en-masse/niveau-utilisateur.md)
- [Niveau administrateur](https://docs.hablla.com/french/hablla/assistance/transfert-de-prise-en-charge-en-masse/niveau-administrateur.md)
- [Autorisation personnalisée](https://docs.hablla.com/french/hablla/assistance/transfert-de-prise-en-charge-en-masse/autorisation-personnalisee.md)
- [Comment clôturer ou archiver une prise en charge dans Hablla](https://docs.hablla.com/french/hablla/assistance/comment-cloturer-ou-archiver-une-prise-en-charge-dans-hablla.md)
- [Clôture de prise en charge en masse](https://docs.hablla.com/french/hablla/assistance/cloture-de-prise-en-charge-en-masse.md)
- [Base de connaissances](https://docs.hablla.com/french/hablla/assistance/base-de-connaissances.md): La Base de connaissances permet à l’IA d’accéder à des informations spécifiques sur les produits, services et processus de l’entreprise, etc., en utilisant ces contenus comme source pour répondre aux questions
- [Agents autonomes](https://docs.hablla.com/french/hablla/assistance/agents-autonomes.md): Un agent autonome est un système intelligent qui fonctionne de manière indépendante pour exécuter des tâches. Il peut analyser le contexte, prendre des décisions en temps réel et interagir avec des utilisateurs ou des systèmes
- [Bot de qualification de leads](https://docs.hablla.com/french/hablla/assistance/bot-de-qualification-de-leads.md): La qualification des leads permet d’automatiser le haut de l’entonnoir, en communiquant rapidement et en classant selon les besoins.


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